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PRIVACY POLICY

In order to ensure transparency and give you more control over your Personal Information, we provide this privacy policy (“Privacy Policy“) which governs how we,  My Pet Balance (together, “My Pet Balance”, “we“, “our” or “us“) use, collect, and store Personal Information we collect or receive from or about any individual who uses our website, https://mypetbalance.com/ (the “Website”) and/or our services (the “Services”)

This Privacy Policy applies to visitors to our site and the personnel of our business partners.

Please read this Privacy Policy carefully, so you can fully understand our practices and your rights in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Definitions

“Business Representatives” means the personnel of our service providers, resellers, distributors, agents and/or finders.

“Users” means individuals who browse and/or make use of our Website or register for our Services.

“You” means Users, Business Representatives and any individual we communicate with in order to operate our Website and deliver our Services.

Policy Update Note

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.  If we implement significant changes to the use of your Personal Information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

All of the personal information identified below is collected directly from you and your interactions with the Website and Services.

Our website may collect personal information such as: Name, contact information such as your email address, and demographic information. Likewise, when necessary, specific information may be required to process an order or perform a delivery or billing.

Use of Collected Information

Our website uses the information to provide the best possible service, particularly to maintain a user record, and for order processing if applicable, and to improve our products and services. Periodically, promotional emails may be sent through our website with special offers, new products, and other advertising information that we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and can be unsubscribed at any time.

My Pet Balance is highly committed to fulfilling the commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Cookies

A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer. By accepting such a file, it is created, and the cookie is then used to have information about web traffic and also facilitates future visits to a recurrent website. Another function of cookies is that they allow websites to recognize you individually and therefore provide you with the best personalized service on their website.

Our website uses cookies to identify pages that are visited and their frequency. This information is used solely for statistical analysis, and the information is permanently deleted afterward. You can delete cookies at any time from your computer. However, cookies help provide a better web service. They do not give access to your computer or to you, unless you want to provide it directly. You can accept or decline the use of cookies, but most browsers automatically accept cookies as it helps provide a better web service. You can also change your computer settings to decline cookies. If you decline them, you may not be able to use some of our services.

Third-Party Links

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected, and therefore, we are not responsible for the terms or privacy or data protection on those other third-party sites. These sites are subject to their own privacy policies, so it is advisable to check them to confirm that you agree with them.

Finally, please note that some of the above mentioned Personal Information will be used for detecting, preventing, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

“Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. In certain cases, we may anonymize or de-identify your Personal Information to produce Anonymous Information.

2. HOW WE PROTECT AND RETAIN YOUR INFORMATION

  • Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Information. However, please note that we cannot guarantee the security of this information. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your Personal Information. Your Personal Information will be stored until we proactively delete it or you send a valid deletion request. Please note that in some circumstances, we may store your Personal Information for longer periods of time, as required or permitted by applicable laws. We have an internal data retention policy to ensure that we do not retain your Personal Information perpetually or not in compliance with applicable law.

3. HOW WE SHARE YOUR PERSONAL DATA

In addition to the recipients described above, we share your Personal Information as follows:

  • With our business partners with whom we jointly offer products or services.
  • To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests/orders of such bodies;
  • To the maximum extent permitted by law, in the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Information in connection with the foregoing events, including, in connection with, or during negotiations of, any potential or actual merger, sale or transfer of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business, shares or assets by or to another third party;
  • Where you have provided your consent to us for sharing or transferring your Personal Information (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality);

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL INFORMATION

  • Storage: We store the Personal Information in the US or other country with similar safety safeguards, as may be communicated from time to time.
  • External transfers: Where we transfer your Personal Information (for example to third parties who provide us with services), we will obtain contractual commitments from them to protect your Personal Information, as required by applicable laws.

5. YOUR PRIVACY RIGHTS. HOW TO DELETE YOUR ACCOUNT

How to exercise your rights

While we cannot guarantee privacy perfection, we will address any requests to the best of our ability in a timely manner. We will process such requests in accordance with applicable laws.

You can exercise your rights by contacting us at info@petbalance.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. To protect your privacy and data security, we will take steps to verify your identity before fulfilling your request. We will make reasonable efforts to honor your request promptly in accordance with applicable law and provided it does not adversely affect the rights and freedoms of others. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

6. USE BY CHILDREN

We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Information from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Information to us without involvement of a parent or a guardian. In the event that we become aware that you provide Personal Information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at info@petbalance.com.

7. INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. ANALYTIC TOOLS

Google Analytics. The Website uses a tool called “Google Analytics” to collect information about its use. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

We reserve the right to remove or add new analytic tools at any time.

9. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@petbalance.com.